Shipping policy

Shipping Policy

Last Updated: September 4, 2026

Thank you for shopping with PetyGadgets.

We ship to customers internationally, subject to product availability, carrier coverage, customs restrictions, and destination-specific limitations.

1. Worldwide Shipping

PetyGadgets offers shipping to many destinations worldwide.

However, certain products or destinations may not be eligible for delivery because of carrier restrictions, customs regulations, product restrictions, or other circumstances.

If we cannot ship your order to your selected destination, we will contact you and provide an appropriate solution.

2. Order Processing

Orders are normally prepared for shipment after payment has been successfully received.

Processing times may vary depending on:

  • Product availability

  • Order volume

  • Holidays

  • Weekends

  • Payment verification

  • Other operational circumstances

If there is an unexpected delay in processing your order, we will make reasonable efforts to inform you.

3. Delivery Times

Delivery times vary depending on the destination and shipping method selected at checkout.

Estimated delivery times are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery may take longer because of:

  • Customs processing

  • Weather conditions

  • Public holidays

  • Carrier delays

  • Incorrect or incomplete addresses

  • Remote delivery locations

  • Customs inspections

  • Events outside our reasonable control

4. Shipping Costs

Shipping charges, when applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, product, package size, weight, and shipping method.

5. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.

PetyGadgets does not control the customs policies of individual countries and cannot guarantee the amount of any customs or import charges.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping costs may apply before we can resend the package.

7. Tracking

When tracking information is available, it may be provided to the customer by email or through the Website.

Tracking information may take some time to update after an order has been shipped.

8. Lost or Damaged Packages

If your package appears to be lost, delayed, or damaged, please contact us at:

contact@petygadgets.com

Please provide your order number and any relevant information so that we can investigate the issue with the shipping carrier.

If your package arrives visibly damaged, we recommend documenting the condition of the package and contacting us as soon as possible.

9. Delays Outside Our Control

PetyGadgets is not responsible for shipping delays caused by circumstances outside our reasonable control, including customs delays, carrier disruptions, severe weather, natural disasters, strikes, or other unforeseen events.

We will nevertheless make reasonable efforts to assist customers when delivery problems occur.

10. Contact

For shipping questions, please contact:

PetyGadgets
Morocco
Email: contact@petygadgets.com